1. I am usually mentioning my delivery time after the event is over. If our agreement is standard, this is usually between 2 and 3 weeks so that you can have the best product quality. You can ask me about the current progress of the product during this period but please for only a few times. In the unlikely event of a delay, I will do everything possible to let you know about the unforeseen situations that is causing the delay. If the product delay causes substantial's inconveniences, you might even get a refund.
2. You have already chosen a plan in which your product will be delivered. If you want features from another plan, you will have to switch the whole plan. Even if you only want only one feature from that plan.